Effective Date: 06/01/2025
This Privacy Policy outlines how Romas Wellness and Mediation ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you access or use our website or services.
1. Information We Collect
- Information You Provide:
- Website: When you visit our website, we may collect information you provide, such as your name, email address, phone number, and any other information you voluntarily submit through contact forms or inquiries.
- Counselling/Mediation Services: During the counselling or mediation process, we may collect personal information, including your name, contact information, and details related to your counselling or mediation needs. This may include information about your mental health, relationships, and other personal matters.
- Information Automatically Collected:
- Website: We may automatically collect certain information about your device and browsing activities, such as your IP address, browser type, operating system, referring URLs, and browsing behaviour on our website. This information is collected using cookies and similar technologies.
2. How We Use Your Information
- Website: We may use the information collected on our website to:
- Respond to your inquiries and provide information about our services.
- Improve our website and services.
- Analyse website traffic and user behaviour.
- Counselling/Mediation Services: We use the information collected during counselling or mediation sessions to:
- Provide you with appropriate counselling or mediation services.
- Maintain accurate records of our interactions.
- Ensure your safety and well-being.
- Comply with legal and professional obligations.
3. Disclosure of Your Information
We may disclose your personal information in the following circumstances:
- With Your Consent: We may disclose your information with your explicit consent.
- Legal Requirements: We may be required to disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
- To Protect Our Rights: We may disclose your information to protect our rights, safety, property, or the rights, safety, or property of others.
- Business Transfers: In the event of a merger, acquisition, or other business transaction, your information may be transferred to the successor entity.
4. Data Security
We take reasonable measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of any information you transmit to us.
5. Cookies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are placed on your device when you visit a website. They help us to:
- Remember your preferences and settings.
- Analyse website traffic and user behaviour.
- Improve the functionality of our website.
You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.
6. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.
7. Your Rights
You may have certain rights regarding your personal information, including the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Erasure: Request the deletion of your personal information in certain circumstances.
- Restriction: Request the restriction of processing your personal information.
- Data Portability: Request the transfer of your personal information to another organisation.
- Object: Object to the processing of your personal information in certain circumstances.
To exercise these rights, please contact us using the information provided below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at roma@romaswellness.co.uk